Starting from August 1, 2023, Korean Air passengers flying from Da Nang International Airport will have the convenience of using self check-in kiosks. This marks the first time such a service is being offered by a foreign airline for international flights departing from Da Nang.
Self check-in kiosks are a prevailing trend at modern airports across the globe, providing passengers with the benefits of a swift and convenient experience. Now, passengers of the 5-star airline Korean Air at Da Nang International Airport can independently choose their seats and complete the check-in process in just 2 minutes. It’s worth noting that in the initial phase, the system will prioritize passengers with simple travel documents, such as Korean nationals returning to their home country, and then gradually extend the service to other passenger groups.
Besides the advantages of speed, self check-in kiosks are also popular for their user-friendly interface, clear step-by-step instructions displayed on touch screens, and bilingual content that is easily understandable. Furthermore, to ensure that every passenger can utilize the kiosks with ease, Da Nang International Airport has established a dedicated Passenger Assistant Team (PAT) deployed throughout the terminal, particularly around the self check-in area. These helpful individuals, easily identifiable by their green uniforms, are available 24/7 to provide thorough and attentive guidance, assisting passengers throughout the entire process.
At any time and in any location, passengers have the convenience of reaching out to this team for assistance or to address any inquiries, extending beyond just check-in support. The PAT is committed to providing the most seamless experience, even for tasks beyond the airport’s purview.
The implementation of automated self-service procedures has been chosen as an investment solution to digitize airport processes, with the aim of reducing congestion during peak hours. In line with this objective, the airport has undertaken several innovations to enhance overall passenger experiences. Notably, the introduction of self-bag drop systems, automated boarding pass control at departure gates, and other facilities, all contribute to improving the travel process, making it more convenient for passengers.
For each situation and individual, there are different requirements. Therefore, the airport provides a versatile range of amenities at every touchpoint, including widespread green spaces, complimentary reclining seats in the waiting area, children’s play areas for various age groups, fully equipped workstations, and comfortable sleeping rooms for early or late flights. All of these amenities are meticulously prepared and always kept ready to serve.
In addition to the efforts for passengers’ well-being, the airport also aims to bring value to its partner entities, jointly “redefining the airport experience” with the highest level of service quality. From modern facilities to innovative projects centered around guest satisfaction, Da Nang International Airport promises to offer delightful surprises to everyone on every visit.
According to https://danangairportterminal.vn/
